Frequently Asked Questions
We know you have many questions about our services. Please review the frequently asked questions below and if you have any further questions don't hesitate to fill our contact form or call/text us.
What services do you provide?
In home boarding:
We provide pet sitting services where your pup will be invited to stay with us in our home and become a member of our pack while you enjoy your time away.
Home Visits:
I’ll visit your home and engage with your pup for 30 minutes. During my visit I’ll engage in play, make sure they are fed at appropriate times and have clean/fresh water each visit. Please note a surcharge may apply for residences outside a 7 mile radius.
Dog Walking:
I’ll visit your home and take your pup for a 25-30 minute walk around your neighborhood. Please note a surcharge may apply for residences outside a 7 mile radius.
Where are you located and what are your hours?
We are located in Coeur d’Alene Place off Ramsey Road between Prairie Ave and Hanley Ave. Near the CDA Soccer Complex and close to downtown, Hayden and Post Falls plus several dog parks makes our home the ideal location.
Drop off/pick up hours are between 7:30 AM and 9:30 PM. If you are requiring a pick up or drop off outside these hours we recommend adding an extra day to their stay as in many cases there is only a minimal cost increase to do so. Request’s for services outside these times will be taken on a case by case bases and are not guaranteed.
What are your rates?
Overnight and single day stays are based on pick up and drop off times. Please see below info for general pricing and if you'd like an official quote please feel free to reach out to us via phone, e mail or the contact us form on this site. Phone: XXXX email: happypupcda@gmail.com
Dog Boarding: $40 per night
Puppy Boarding: $55 per night
Drop in for 30 minutes: $20 per visit
Dog walking for 30 minutes: $20 per walk
**Holiday Rates Apply:
Add On Services:
Pick up/drop off (we pick up and/or drop your dog for you): $25 each way (within a 7 mile radius). Please note a surcharge may apply for residences outside a 7 mile radius
Dog Washing: $20 per wash
Bonus Hours: 50 % - 100 % of 1 nights cost. Please see info below
Dog Boarding/Bonus Rates:
Prices are per night however prices can vary slightly depending on drop off and pick up time. In general the prices are based on 32 hours of care (24 hours + 8 hour cushion) and 50% of the fare for stays up to 40 hours. After 40 hours of care an additional night is charged. Please feel free to message us for a quote and be sure to include pick up/drop off times and dates.
Example:
2 year old Pepper is dropped off on Monday at 10 AM and picked up on Tuesday at 10 AM (24 hours) the price would be $40.
5 year old Cinnamon is dropped off on Monday at 10 AM and picked up Tuesday at 1 PM (27 hours) the price would be $40
7 year old Cayanne is dropped off Monday at 10 AM and picked up on Tuesday at 8 PM (34 hours) the price would be $60
8 year old Sage is dropped off Monday at 6 PM and picked up Wednesday at 11 AM (41 hours) the price would be $80
Puppy Rates:
Puppies are defined as 1 year or younger and are taken on a case by case bases. If your puppy is still engaging in puppy behavior such as accidents in the house, chewing of any kind and/or aggressive play we require them to be crated at night or when left alone.
Holiday Rates - Adult dogs are $55 per night and puppies are $70 a night.
Holiday dates: 2024 May 23rd-May 27th, July 3rd - July 6th, August 29th - September 1st, November 24th - November 30th, December 22nd - January 4th 2025. 2025 DATES: May 22nd - May 25th, July 3rd - July 5th, September 4th - September 7th, November 23rd - November 29th, December 21st - January 3rd 2026
What forms of payment do you accept and when do I need to pay for our dogs stay?
Payments can be made via cash, check or Venmo.
Please review the terms and conditions found at the bottom of the FAQ page. By submitting your payment you agree to terms set by The Happy Pup CDA
To secure your pups spot the full payment is required at the time of booking and any booking that has not paid in full will not be considered confirmed. For new clients payments are made after the meet and greet, for existing clients payments can be made once availability is confirmed. If paying cash or check you will need to stop by the house to drop off payment as soon as possible, we do not hold spots as they are given on a first come first serve bases. Should you need to cancel your reservation you may qualify for a full or partial refund, please see the cancellation policy below.
Venmo: @Ashley-Gonzales -235
What is your cancellation policy?
Cancellations made 11 days prior to the start date are 100 % refundable
Cancellations made 10 - 6 days prior to arrival will incur a 50 % penalty
Cancellations made within 5 days of arrival will incur 100 % penalty (nonrefundable)
Refunds are issued in the form of payment. If paying cash or check it is the owners responsibility to collect the refunded payment from us directly, we will not mail or hand deliver any refunds.
Will my dog ever be alone?
I’m a stay at home Mom and Robbie works from home so in general there is always someone home. There are occasions where we may be away at night for school performances or games but we aren’t generally gone for more then an hour or so. If for some reason we have an occasion that may pull us away from the house for more then a few hours we will always convey this prior to booking if possible.
If your dog suffers from separation anxiety or you believe they will not do well being left alone for short periods of time please let us know ASAP so we can determine if our schedule can accommodate that request.
Where will my dog sleep?
Whether they are crated or prefer the comfort of their own bed all dogs sleep in our living room. In general we do not allow dogs in our bedrooms or on our beds but they are allowed on the couch at any time.
What might exclude my dog from being able to stay at your home?
While there isn’t much that would exclude a dog from being able to stay with us this is our home and we must safe guard the home itself, any other dogs in our care and the kids in the house. Please see the short list below of situations that might not make our place the ideal location for your dog. We are ALWAYS willing to have an open discussion with you about your pets needs so please don’t hesitate to reach out if you have specific questions or concerns.
·Dogs who do not get along well with other dogs or children. It is imperative that your pup be able to interact with other dogs and children in a safe and happy manner.
Puppies with tendencies to chew furniture, blankets, pillows, outdoor items (sprinkler system, drip lines, bushes etc) or excessive scratching at doors.
Dogs with extreme separation anxiety that results in howling/crying, scratching at doors or overall destructive behaviors when left alone for short periods of time.
Dogs who bark excessively when inside or outside. We live in a very close proximity to our neighbors and work hard to make sure our visiting pups are as respectful as possible.
How often will my dog have a potty break?
Since we are home almost always the dogs are given the opportunity to go out every hour or so and very quickly learn to go straight to the back door when they need to be let out. We try to let the dogs dictate how much time they spend inside or outside and give them ample opportunities to come and go as they please.
Are you insured?
While we do everything we can to make sure your dog is happy and safe we know that accidents can happen when you get playful pups together. Dogs can be unpredictable and even with the strictest of eyes upon them roughhousing or aggression can occur that may lead to injuries. We encourage all pet owners to have personalized pet insurance for each of their dogs and to provide the vet and emergency vet info at the time of drop off. With that said we do have a general liability insurance with Pet Care Insurance.
You can view the policy at the link below.
Policy JN1225-PCI110830 Phone Number: 844.520.6990
file:///C:/Users/agonz/Downloads/Master%20Policy_JN1225-PCI110830.pdf
How many dogs do you watch at a time and will my dog get along with other dogs?
We have our own playful pup Penny so in addition to her we will only take 1 - 4 more dogs. As a rule we typically only take our maximum of 4 when there are just a day or two of overlap between bookings and we know the dogs well.
If you believe that your dog will do well as the only visitor please inquire about solo rates. Please keep in mind we will need to do a meet and greet to ensure she gets along with our pup Penny who has yet to meet a dog she doesn't like.
While we do our best to vet our dogs by performing meet and greets and having open discussions with clients there is always a risk that dogs may not get along. We heavily monitor their interactions for first several hours but as with any in home or kennel facility there is a risk of injury due to rough playing and/or aggressive behavior from other dogs. We do our best to keep a close eye on the dogs at all times but there will be occasions when dogs are outside alone or where we may need to leave the house for short periods of time. While we are an in home pet sitter we do try to maintain a normal schedule which may include attending kids sporting events, conferences or dinners out. We do have protocols set in place where we're able to keep dogs separated from each other but these occasions are extremely rare and are only put in place should an incident occur.
What are your terms and conditions?
Terms and Conditions:
Effective Date: May 1st 2025
These Terms and Conditions ("Agreement") govern the use of the pet-sitting services provided by The Happy Pup CDA (We," "Us," "Our") to the client ("You," "Your") and their employees/owners Ashley Gonzales and Robert Gonzales. By booking a pet-sitting service (boarding, home visits, dog walking, pick up/drop off services0, you agree to abide by these terms and conditions. By placing your full payment you are agreeing to the following terms and conditions.
1. Services Provided
We offer the following pet-sitting services:
Home visits
Overnight stays/boarding
Single Day Care Visits
Dog walking
Feeding, administering medications, and general care
Other services as agreed upon in writing
2. Booking and Payment
Booking: New clients will need to participate in a meet and greet at the Happy Pup CDA residence. After a brief assessment and approval of the Happy Pup CDA clients will have the option to secure their dates by placing full payment for services.
Payment: Payments are due in full at the time of booking. Some reservations may be eligible for a refund (please see below). Accepted payment methods include cash or VENMO.
· Cancellations: Cancellations made 11 days or prior will receive 100 % refund. Cancellations made 10 - 6 days prior to arrival will incur a 50 % penalty. Cancellations made within 5 days of arrival will incur 100 % penalty (nonrefundable). Any and all refunds are at The Happy Pup CDA’s discretion.
3. Client Responsibilities
Access: For home visits, dog walking, pick up/drop off services: You must provide Us with access to Your home and pet(s) for the duration of the service. This may include keys, alarm codes, or any necessary instructions.
Safe working environment: If performing a home visit the yard must be free of excessive feces. If the employee of The Happy Pup CDA needs to pick up then a fee of $50 will be applied.
Health and Medical Needs: You must inform Us of any health or behavioral issues Your pet may have. If Your pet requires medication, You must provide detailed instructions. We will determine at the time of meeting whether their medical needs are something the Happy Pup can accommodate.
Emergency Contacts: You agree to provide Us with emergency contact information and a local veterinary office that can be contacted in case of an emergency.
Liability for Pets: You are responsible for Your pet’s behavior and agree to indemnify Us against any claims arising from Your pet’s actions while under Our care.
Property Damage: We agree to inform you of any property damage caused by your pet and will provide an estimate of damages within two weeks of pick up. Property damage includes but not limited to chewing furniture, structural damage to the inside or outside of the house, digging up plants, damage to fences/gates, damage to doors (standard doors, front entry door, barn doors or sliding glass doors including the screens.
4. Pet Care and Safety
Health and Safety/Accidents and Injury: We will ensure that Your pet is cared for according to the highest standards of pet safety and well-being. If a medical emergency arises, We will seek immediate veterinary care, and You agree to be responsible for all medical costs. We do our best to ensure all dogs are safe but are unable to guarantee their safety against injury to themselves (jumping from furniture, roughhousing etc) or injury sustained from another dog dur to roughhousing or aggressive behavior. In the event of an accident or injury while under Our care, we will notify You as soon as possible and provide details so you are able to make an informed decision. You are responsible for covering any costs related to pet injuries or damages caused by Your pet to another pet. The Happy Pup will monitor playtime and interactions with other dogs but due to the unpredictable nature of the species we do not guarantee a dogs safety.
5. Liability
Limitations: The Happy Pup CDA is not liable for any direct or indirect damages to You or Your property, including any injury or damage caused by Your pet(s), except in cases of gross negligence or intentional misconduct.
Indemnification: You agree to indemnify and hold harmless The Happy Pup CDA and its employees, and agents from any liability arising out of Your pet’s actions or any damages caused during the course of the services.
Injury: The Happy Pup CDA is not liable for injuries to your pet while in their care as a result of things beyond their control. This includes but is not limited to injuries resulting from roughhousing/playing with other dogs, jumping from furniture, aggressive behavior from any dog in the home and/or chewing or swallowing foreign objects.
6. Privacy and Confidentiality
Client Information: We will keep Your personal and pet information confidential and will not share it with any third parties unless required by law.
Home Security: Any personal or private information related to Your home will be handled securely, and We will ensure that keys and security codes are returned to You after service completion.
7. Photos and Updates
During the course of pet-sitting, we may take pictures or videos of Your pet(s). By agreeing to these terms, You consent to Us sharing updates with You, including pictures, during the service. If You do not wish to receive updates, please inform Us in writing. You also agree that photos of your dog may be used for our website and any feedback given by You may be presented on our website and social media outlets (Facebook, Instagram, TikTok, Google, Yelp, Yahoo). We may use your pets name and/or breed in any positive posts and will not use your name in its entirety unless given permission to do so.
8. Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the issue through mediation. If mediation is unsuccessful, the dispute will be resolved in the courts of Kootenai Country, Idaho.
9. Insurance:
The Happy Pup CDA is insured as a limited liability company. Please see the link below for more information.
We recommend that all dogs enter our home with their own personal pet insurance
10. Amendments
The Happy Pup CDA reserves the right to modify or update these Terms and Conditions at any time. Any changes will be communicated to clients, and the updated terms will be effective immediately.
